You must provide your application and supporting documents to Universal Credit as and when requested. If your Tenancy Agreement does allow a Service Charge to be raised, your next question is whether the charge should be fixed (ie. Biggest spenders on repairs and maintenance 2019. The wording of your Tenancy Agreement may not allow your Housing Association to make this charge. And the overall Hyde group’s finances may be boosted by its move to sell flats privately but, given the “great shape” figures quoted above, they are not dependent on it. Tenancies where rent is charged at 80% of market value (80% of market rent – calculated by Hyde New Homes – with an increase capped to 5%). We charge a fee for this service, to cover our costs, but it will usually be less than the cost of an estate agent. Discretionary housing payment (DHP) If you are struggling to pay a shortfall in your rent, you may be able to claim a discretionary housing payment (DHP). © 2012-2021 Support workers cna assist to improve: budgeting and money management, cooking skills and good nutrition, access to health care, healthy relationships, cleaning skills and home management, training, education, work experience and … We believe that giving residents the tools they need helps pave the way for a their long happy an independent life. If you’re a first time buyer in England, you can apply for a Help to Buy: Equity Loan. For leases with more than 80 years left to run, the marriage value is taken to be £0. All Universal Credit (UC) claimants must notify Universal Credit of rent charges. This is often when you are affected by the bedroom tax or benefit cap, … If it is variable it can go up or down and so your landlord can increase your service charge. Our facilities cater to all aspects of our residents’ journey, so when they leave, they are fully prepared for daily life. Residents who receive Housing Benefit or Universal Credit may have the service charge included in their benefit award. Hyde Southbank Homes would be in a healthy financial position without that interest. Your local authority is able to make a short-term award if you are struggling to pay your rent. Hyde Housing is much more than a residence for individuals. The Hyde Group is following a two-stage restricted procurement procedure in accordance with the Public Contracts Regulations 2015. It’s quick and easy to make payments using your online account. The regulatory regime aims to maintain consistent levels of compensation for social housing services, to support the solvency of not-for-profit essential public service providers. How to manage your home on the move 24/7. If you feel that Hyde Housing have ignored your requests to repair your home and that your family’s health is at risk WE CAN HELP. Tenancies where Hyde has purchased the properties and let them back to the original owner at an intermediate market rent. At the start of your tenancy, you will be asked how you would prefer to pay your rent. More about Hyde New Homes. Find out more about ways to make a payment. Service charges (including payments on account) must be reasonably incurred, and incurred on services or works of a reasonable standard. Please check the DWP's, Coronavirus - information for our customers, Coronavirus - information on property and resident services, Coronavirus - information for sheltered and supported housing residents, Hear from our staff - Working during coronavirus, Advice on how to join phone and video court hearings, Noise - top tips for keeping the sound down, Money, benefits and debt advice with Successful Tenancies, Re-mortgaging, staircasing or selling properties in our buildings, Voluntary lease extension - application form, Improvements and alterations - homeowners, Home improvements and alterations form - homeowners, Pet licence application form (for homeowners), Mutual exchange - initial request to exchange form, FAQs Applying for Right to Buy and Right to Acquire, Planning permission secured for Eastman Village, Harrow, Homes for Cambridgeshire & Peterborough launch new website, Contracts exchanged on Canterbury Riverside, First new homes for innovative low cost housing partnership, Packington Square, Evabourne and Woodfield Park shortlisted for five housing awards, We are proud to support the Bakerloo line extension, New public plaza unveiled at Rochester Riverside, Top marks at Rochester Riverside as primary school wins planning consent, Planning permission for affordable new homes at Shoreham, Rochester Riverside wins top national design award, First affordable homes for Rochester Riverside, 50 affordable homes for south east London, Mayor of Islington helps celebrate Packington transformation, Putting resident engagement at the heart of regeneration, Next phase of Rochester Riverside begins construction as labour hits 61%, Hyde pledges support to help tackle domestic abuse, Hotpoint and Indesit washing machine recall, Coronavirus and antisocial behaviour (ASB), A day in the life of Property Maintenance, New gas safety contractor for Peterborough and Northampton, Watch our video and see how we're keeping our staff and customers safe, In full swing - fire doors save lives and homes, "Track my engineer" - now launched for customers in Kent, Bromley, Croydon and Bexley, Dealing with noise during the coronavirus pandemic, Updated advice on External Wall Systems (EWS), New expectations for high-quality complaint handling, New housing strategy sets out our ambitions, Providing vital funding for our customers and communities, Christmas arrives at Sutton Court, Peterborough, Edna gives customer the perfect Christmas gift, Introducing our Energy and Sustainability Strategy, Taking a strong stance against unlawful subletting, Group Chief Executive joins Industry Safety Steering Group, Hyde shortlisted for two UK Housing Awards, Hyde comes out on top for employee benefits, Peter Denton shortlisted for Finance Director of the Year, Hyde Fire Safety Taskforce makes awards shortlist, Hyde receives A+ rating from Fitch Ratings, Hyde launches fire safety framework open to the public sector, Generous contractors boost Big Half fundraising total, Peter Denton named Finance Director of the Year 2019, Rochester Riverside Community Board launches, Elaine Bailey to retire after five years at the Hyde Group, Peter Denton named Hyde Group Chief Executive, Hyde takes home overall prize at the National Housing Awards, Knowing our customers and how to deliver to them, Our resident safety work recognised by Inside Housing, Launching the Value of a Social Tenancy 2018/19, Welcome to our new Chief Financial and Resources Officer, Hyde launches £2BN main contractor framework, Catherine Raynsford appointed as Director of Stakeholder and Investment Management, Hyde completes syndicate loan with Wells Fargo, Double shortlisting for Hyde in UK Housing Awards, Hyde New Homes given gold award for customer satisfaction for seventh year running, Rochester Riverside shortlisted in Housing Design Awards 2020, Hyde in strong position as we launch 30-year strategic plan, Hyde launches new 30-year strategic plan: A great home for everyone, Extending the affordable homes programme: new research released, Value of Hyde’s social tenancies increases in 2019/20, Introducing our Hyde Foundation Strategic Plan 2020-25, New partnership set to build thousands of new homes, Hyde launches innovative ESG framework to underpin social purpose, New technology partnership to help revolutionise our property services, A pioneering partnership to tackle climate change, Mike Kirk appointed as Chair Elect of our Group Board, Recognition for our employment support service, Looking for work during the coronavirus pandemic? If you have a query about your bill please contact us using the online form . The service charge summary arrived the same week as an Estate Visit Inspection Notice which categorised the condition of estate as “Outstanding.” The Chief Executive’s response included that Hyde: “cannot provide details of previous contractor visits” “cannot provide details of staff visits to monitor scheme” “the figures include a revised contractor charge increase of 164%” Help to Buy. Please check your tenancy agreement or ask us for more details. This could include insurance payouts, as well as warranties and public sector funding. We encourage all Hyde tenants and residents to join us. Not everyone pays a service charge so we will make it clear at the start of your tenancy if you need to pay for any extra services in addition to your normal weekly rent. Everything you need to know about service charges. Most of our homes have variable service charges. We set this every year and send you a breakdown of the costs. © 2012-2021 A DHP can be claimed when you are already getting either Universal Credit or Housing Benefit. What are service charges and how do they apply to me? The Help to Buy: Equity Loan is a great way into home ownership when you only have a small deposit available. Make a payment; Clarion online account guide. Please sign in below, or if this is your first visit click on create an account Shared owners, leaseholders and freeholders pay a variable service charge. What can I do about it? Awards. Find out more. Your rent will be calculated based on your tenancy type as outlined below, but your letter explains this in more detail. Tenancies where rent is charged at market value (100% of market rent – calculated by Hyde New Homes with an increase capped to 5%). A variable Service Charge … Social rents are set by government legislation. Reasonableness is a question of fact. Hyde follows the Government’s rent policy which sets the yearly rents, so we are unable to change these. My Hyde. We aim to resolve your query as quickly as possible, but some queries may take up to 20 working days. If you are struggling with your Universal Credit application or claim, please speak to your work coach or contact us and speak to our Hyde Foundation team on 0800 3 282 282. Service Charge Case Co-Ordinator at Hyde Housing See all employees Similar pages The Hyde Group The Hyde Group ... Hyde Housing | 576 followers on LinkedIn. Hyde New Homes is the sales specialist of The Hyde Group, which develops housing for sale and rent. In addition Hyde… Since the OHOV Implementation. With Hyde shared ownership properties you will essentially own part of the home and pay rent on the side you don’t own. Fixed service charges - In February each year, we send you a notice of what your service charge will be for the next service charge year (1 April to 31 March). At Hyde Housing, we provide much more than a temporary living environment. You might hear from the team in the meantime if they need to check anything with you. If you have concerns about being able to pay your rent and service charge, please contact us. Sector CONSTRUCTION Published 24 Jul 2020 Delivery To 24 Aug 2030 (est.) You can then increase your ownership in the shared ownership property by buying more shares with a shared ownership mortgage or with cash. Your tenancy agreement says whether your account is charged over 48 weeks or the standard 52 weeks. Simply log in and follow the “Make a payment” instructions. An additional copy of this letter is available upon request. Concepts. Hyde Housing Association Ltd - Community Benefit Society Number 18195R, Coronavirus - information for our customers, Coronavirus - information on property and resident services, Coronavirus - information for sheltered and supported housing residents, Hear from our staff - Working during coronavirus, Advice on how to join phone and video court hearings, Noise - top tips for keeping the sound down, Money, benefits and debt advice with Successful Tenancies, Re-mortgaging, staircasing or selling properties in our buildings, Voluntary lease extension - application form, Improvements and alterations - homeowners, Home improvements and alterations form - homeowners, Pet licence application form (for homeowners), Mutual exchange - initial request to exchange form, FAQs Applying for Right to Buy and Right to Acquire, Planning permission secured for Eastman Village, Harrow, Homes for Cambridgeshire & Peterborough launch new website, Contracts exchanged on Canterbury Riverside, First new homes for innovative low cost housing partnership, Packington Square, Evabourne and Woodfield Park shortlisted for five housing awards, We are proud to support the Bakerloo line extension, New public plaza unveiled at Rochester Riverside, Top marks at Rochester Riverside as primary school wins planning consent, Planning permission for affordable new homes at Shoreham, Rochester Riverside wins top national design award, First affordable homes for Rochester Riverside, 50 affordable homes for south east London, Mayor of Islington helps celebrate Packington transformation, Putting resident engagement at the heart of regeneration, Next phase of Rochester Riverside begins construction as labour hits 61%, Hyde pledges support to help tackle domestic abuse, Hotpoint and Indesit washing machine recall, Coronavirus and antisocial behaviour (ASB), A day in the life of Property Maintenance, New gas safety contractor for Peterborough and Northampton, Watch our video and see how we're keeping our staff and customers safe, In full swing - fire doors save lives and homes, "Track my engineer" - now launched for customers in Kent, Bromley, Croydon and Bexley, Dealing with noise during the coronavirus pandemic, Updated advice on External Wall Systems (EWS), New expectations for high-quality complaint handling, New housing strategy sets out our ambitions, Providing vital funding for our customers and communities, Christmas arrives at Sutton Court, Peterborough, Edna gives customer the perfect Christmas gift, Introducing our Energy and Sustainability Strategy, Taking a strong stance against unlawful subletting, Group Chief Executive joins Industry Safety Steering Group, Hyde shortlisted for two UK Housing Awards, Hyde comes out on top for employee benefits, Peter Denton shortlisted for Finance Director of the Year, Hyde Fire Safety Taskforce makes awards shortlist, Hyde receives A+ rating from Fitch Ratings, Hyde launches fire safety framework open to the public sector, Generous contractors boost Big Half fundraising total, Peter Denton named Finance Director of the Year 2019, Rochester Riverside Community Board launches, Elaine Bailey to retire after five years at the Hyde Group, Peter Denton named Hyde Group Chief Executive, Hyde takes home overall prize at the National Housing Awards, Knowing our customers and how to deliver to them, Our resident safety work recognised by Inside Housing, Launching the Value of a Social Tenancy 2018/19, Welcome to our new Chief Financial and Resources Officer, Hyde launches £2BN main contractor framework, Catherine Raynsford appointed as Director of Stakeholder and Investment Management, Hyde completes syndicate loan with Wells Fargo, Double shortlisting for Hyde in UK Housing Awards, Hyde New Homes given gold award for customer satisfaction for seventh year running, Rochester Riverside shortlisted in Housing Design Awards 2020, Hyde in strong position as we launch 30-year strategic plan, Hyde launches new 30-year strategic plan: A great home for everyone, Extending the affordable homes programme: new research released, Value of Hyde’s social tenancies increases in 2019/20, Introducing our Hyde Foundation Strategic Plan 2020-25, New partnership set to build thousands of new homes, Hyde launches innovative ESG framework to underpin social purpose, New technology partnership to help revolutionise our property services, A pioneering partnership to tackle climate change, Mike Kirk appointed as Chair Elect of our Group Board, Recognition for our employment support service, Looking for work during the coronavirus pandemic? However, benefits will not cover charges for services to individual homes such as heating, hot water, lighting, or water charges. Service charges can increase for a variety of reasons, such as important fire safety work, changes to cleaning and grounds maintenance projects or just inflation increases. The sooner you get in touch, the sooner we can help. If the service charges proportion in the lease is not fixed up to a specific amount or according to a formula, then it may be variable. The introduction of affordable rent made it possible to build more homes for every pound of government investment, allowing more people in housing need to have access to a good quality home at a sub-market rent. The service charge we set is based on an estimate of the services we’ll provide that year. Tenancies where the customer owns a % of the property and pays rent on the remainder owned by Hyde, are calculated using RPI plus 0.5%, 1% or 2% (RPI and calculation dependent on lease). We will also charge a management fee to cover the costs of administering the service charges. The service charge provision in the lease should specify whether the amount you pay is fixed or variable. The homes we create are generously-sized, striking a balance of stylish, yet functional design that appeals to a wide range of home buyers. You need to pay your rent and service charges regularly on or before the date it’s due in line with your tenancy or lease agreement. We expect that all residents will pay their rent when it is due. We believe that Hyde are acting to the detriment of residents. If you have a service charge query, please email ServiceChargeEnquiries@hyde-housing.co.uk. This year (2021/22) your rent will increase and has been set in accordance with regulation, using the September 2020 Consumer Price Index (CPI). You cannot change from one to the other. permitting registered providers to increase rents by up to CPI+1% each year ... to be set at up to 80% of market rent (inclusive of service charges). A service charge provision in the lease should be interpreted so as to prevent double recovery, therefore the landlord may be required to give credit for third-party funding received in respect of the works and reduce the service charge payable by the leaseholder. Tenancies where a social housing rent is charged on either an assured or assured shorthold tenancy. While we’ve worked hard to make sure your fixed service charge is accurate, in some instances households have previously paid incorrect charges or not paid for all the services they receive. https://www.hyde-housing.co.uk/tenants/rent-and-service-charges As a starting point you should ask them which clause in your Tenancy Agreement they are relying upon as basis for raising a Service Charge. Annual rent review. Understanding service charges. Service charges cover the cost of any extra services we provide in the area you live. Correcting this means a higher service charge for these particular households. Hyde Housing Association Ltd - Community Benefit Society Number 18195R, The Department for Work and Pensions (DWP) has made temporary arrangements for benefit claimants impacted by coronavirus. It’s based on how much we spent on service … Hyde has a large sales programme which includes an increased level of material planned fixed asset disposals. At the beginning of your tenancy we will ask you to pay your rent up front. a set amount which increases each year) or a variable Service Charge. Variable service charges At the beginning of each service charge year (1 April to 31 March), we send you a service charge estimate outlining the amount you will pay for that year. If you fall behind with payment, find out how we can help you with rent arrears. Tenancies where rent is charged at 80% of market value (80% of market rent – calculated by Hyde New Homes – with an increase ca Read our rent charges questions and answers. Manage your rent account anytime, anywhere, How rent and service charges are calculated | Paying your rent and service charges | Help with Universal Credit and benefits | Track your payments | Your responsibilities | Our responsibilities. If you pay service charges, the rent change letter will also include your service charge estimate. The government has explained, in the Direction on the rent standard 2019, that social housing rent will be increased by a maximum of the September 2020 Consumer Price Index (CPI)+1% from April 2021. We can help, Understanding EU residents’ settlement rights, Free 'Get into construction' programme for customers living in Kent, Letting Universal Credit know your rent is changing, Mentoring project gives confidence boost to young resident, The Duchess of Cornwall visits gardening project, Hyde runners storm to success in the Big Half marathon, Contractors create more social value in 2018/19, Helping vulnerable residents in Dementia Action Week, Hyde contractor volunteers inspire Lambeth’s next generation, Young people lead the way on crime reduction, Healthy Starts, Successful Futures for our Lambeth residents, Social value partnership gets resident into work, Community grants now available to support coronavirus work, Cracking down on gang culture in Stockwell, Celebrating our employability achievements, Staff home marathon smashes fundraising target for foodbanks, Kennington Park Estate garden builds community spirit, How we’re keeping young people active this summer, Islington’s Arc community centre opens as Covid-19 vaccination site, Improving lives and communities through our fundraising, Togetherall - a free service for our customers, Free workshop for female victims and survivors of domestic abuse for support in finding work, Lacy House residents raise money for local nurses, Staff marathon helps to fund youth projects, Free online courses for Hyde customers in Brighton & Hove, Sharing common experiences and good practice, Graham's Chartered Institute of Housing success, Congratulations to our inspirational resident future leaders, Help us choose our new contractors for our homes and estates, Frontline professionals get national recognition, Black History Month – Hyde’s 2020 celebration, Hyde helps create over 800 new jobs for young people, Diana celebrates 35 years working at Petworth sheltered scheme, ServiceChargeEnquiries@hyde-housing.co.uk, Rent and service charge change letters posted in, For monthly rent and service charge, changes will apply from, For weekly rent and service charge, changes will apply from. 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